FAQ

Q. How do I make a purchase online?

  1. Please follow these steps:
  2. Click “Add to cart” button on the product(s) you wish to purchase.
  3. When you are ready to make payment, click on the shopping cart icon (second icon on the right hand corner).
  4. Select “Checkout” to proceed to payment page.
  5. You will now arrive at a login page where you need to log into your account using your username and password. For new customers, you will need to register and create an account.
  6. Confirm your shipping address on the “Shipping Address” page and proceed to click “Next”.
  7. Select a shipping method and click “Next”.
  8. Choose your payment method and click “Next”.
  9. Review your billing details and agree on the terms and conditions.
  10. Click on “Confirm Order” to complete the order.

 

 

Q. What are the payment methods available?

We accept the following:

  1. Credit Card
    • Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
    • Via Ipay88 (Visa or Mastercard / Internet Banking)
  2. Via e-wallet (Touch ‘n Go / GrabPay)
  3. Invoice / Cheque / Offline Bank Transfer
    • Bank Name : Public Bank Berhad
    • Bank Account Number : 3145280907
    • Account Name : Dreams Home Furnishings Sdn Bhd

After you have made the payment, please scan and email the receipt to us at sales@dreamshf.com.

  • Bank Name :
  • Banking Date :
  • Banking Time :
  • Banking Reference No :
  • Total Amount Paid :
  • Your Order No :

Note: Your purchased products will not be delivered until we have all the above information.

 

 

 

Q. How to change my account information and shipping address?

  1. Log into your account
  2. Click on “Account Maintenance”
  3. Edit your account information and shipping address here.

 

 

 

Q. I forgot the password for my account. How do I retrieve it?

  1. On the login page, click on the “Lost Password?” button and insert the email that was used to register your account. Click “Submit”.
  2. A verification token will be sent to your email address. Using the token, you will be able to create a new password for your account.

 

 

 

Q. Can I cancel an existing order that have been made?

Yes, only if the order is still on “pending” status. Please send us an email at support@dreamshf.com with the email subject as “Request to cancel order” to inform us about the order cancellation. Orders that are “in shipping” or “shipped” cannot be cancelled.

 

 

 

Q. What is the transaction currency?

All prices and transactions are in RM (Ringgit Malaysia).

 

 

 

Q. How long does the delivery usually take?

Delivery usually takes about 7 days to 14 business days.

 

 

 

Unable to get your answer here? Please do not hesitate to contact us:

  • Email: support@dreamshf.com
  • Phone number: +603-40443333.
  • Alternatively, send us a message on Facebook or Instagram.